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You're writing directly to Nancy & Benjamin – no call center, no bots.
Workshop near Frankfurt
Handcrafted in Germany – by a Boeing 777 pilot and a flight attendant.
30-day returns
No questions asked – just drop us a line.
Quick answers
How long does delivery take?
Every piece is made to order in 1–5 business days, then shipped via DHL & UPS. Items stocked in our Illinois warehouse ship within 48 hours and arrive in 1–4 business days.
Will I pay customs fees?
USA: no – we ship duty-paid, all fees are prepaid. Switzerland, UK & Canada: tax-free export with no German VAT; local import charges may apply.
How do returns work?
30-day return policy from delivery, no questions asked. Message us through this form with your order number – we'll take care of the rest.