FAQ

Golden Gate Bridge

Frequently Asked Questions

Welcome to our FAQ section! Here you will find quick answers to frequently asked questions.

Payment & Purchase

Our aircraftwindows online shop is connected to the Shopify payment system and guarantees you the highest security standards as well as a smooth purchase process.

When buying your aircraftwindows aircraft furniture, you have the choice between many different payment options.

 

PayPal

The well-known and secure payment provider with 100% buyer protection.

 

Klarna

Purchase on account and only pay after you have the goods in your hands.

 

Kreditkarte

We accept all major credit cards - with no hidden additional fees - for you.

American Express, Visa and Mastercard can be used for payment.

 

Apple und Google Pay

Of course, you can also pay quickly and easily with the popular payment options from Apple and Google.

At aircraftwindows, we are committed to the highest standards of security and shopping. Because this is not only our top priority in our professional life as a commercial pilot of a Boeing 777 in scheduled service, but also in online sales.

Buying online is a matter of trust, which is why we offer a 30-day return guarantee and are always there for you in case of any queries or problems.

  • Name: aircraftwindows
  • Bank: N26
  • IBAN: DE45100110012620754607
  • BIC: NTSBDEB1XXX
  • UST ID: DE335907264

aircraftwindows

Benjamin Petersen

Georg-Voigt-Str. 15

60325 Frankfurt am Main

Germany

Tel./WhatsApp: 0156 784 26 496

Email: aircraftwindows@gmail.com

Delivery & Shipping

Germany & EU

All deliveries within Germany and the EU are of course free of shipping costs.

Worldwide

Our aircraftwindows design airplane furniture travels all over the world, the respective shipping costs are calculated during the ordering process and vary greatly. An overview of the shipping categories can be found at the bottom of the website under "Shipping conditions".

The turnaround time for all aircraft furniture is an average of 1-5 business days. This means that upon receipt of the order, the goods will be shipped after 5 working days at the latest.


Germany

The regular shipping time is 1-3 working days, we ship within Germany with DHL & UPS. This depends on the product ordered due to size and weight.

European Union

The shipping time is 2-5 business days on average.

U.S. & Canada

We ship exclusively with UPS Express shipping. This has the advantage that the goods are fully insured and in most cases delivery takes place after 3-7 working days.

Worldwide

The shipping time for the rest of the world varies greatly, but in most cases it is between 7-20 business days.

We ship exclusively insured for transport, incl. Tracking. This is the only way to ensure smooth and fast transport - we will cover the additional costs for this.

VAT

For orders from Germany and the EU, we retain the VAT and forward it to the German tax authorities. Orders from non-European third countries such as Switzerland or the USA may be subject to local taxes, fees and customs duties. These extra costs are borne by the buyer and cannot be refunded in the event of a return.

Packaging

All our goods are carefully and conscientiously packed. We ship in custom-fit double-walled cardboard boxes or shockproof and unbreakable wooden boxes to ensure safe shipment of your new piece of jewelry.

Damage

If, contrary to expectations, a transport damage occurs, we will of course send you a replacement delivery as quickly as possible. You don't have to deal with transport insurance. This speeds up the process for you and guarantees a fast turnaround for you. Our ultimate goal is always a satisfied customer at aircraftwindows.

In the case of a return at aircraftwindows, please send us an informal declaration of withdrawal. Following this, we will send you a return slip from DHL or DHL. UPS. It is best to use the original shipping packaging to ensure safe transport.

As soon as the goods have been returned, we will refund you the full purchase price, minus the shipping costs.

Pick-up at aircraftwindows is possible by prior arrangement at the following address.

aircraftwindows

Georg-Voigt-Str. 15

60325 Frankfurt am Main